Return & Refund Policy

At Autohub.pk, we want you to be satisfied with your purchase. If you receive a product that is defective, damaged, incorrect, or otherwise eligible for return under this policy, we will do our best to resolve the issue fairly and efficiently.

1. Return Period

Our return policy is valid for 10 days from the date you receive your order.

If 10 days have passed since delivery, we cannot offer a return, exchange, or refund unless the product is covered by a separate manufacturer’s warranty.

The return period begins on the date the parcel is marked as delivered by the courier.

2. Conditions for a Return

To be eligible for a return, the product must:

• Be unused and unopened.
• Be in the same condition in which you received it.
• Be in its original and undamaged packaging.
• Include all original accessories, labels, manuals, tags, and components, where applicable.
• Be accompanied by valid proof of purchase, such as an order number, invoice, or receipt.

Products that have been used, installed, modified, altered, or damaged after delivery may not be eligible for return.

3. Non-Returnable Products

Liquid Products

Liquid products are only eligible for return if the manufacturer’s original seal on the lid/cap remains completely intact.

We do not accept returns of liquid products where:

• The manufacturer’s seal has been broken or removed.
• The product has been opened or used.
• The product has been partially consumed.
• The product has been diluted, mixed, contaminated, or transferred to another container.
• The product has become unsaleable due to customer handling or negligence.

This includes, but is not limited to, car shampoos, detailing chemicals, cleaners, dressings, waxes, polishes, engine oils, transmission oils, additives, and other liquid products.

Other Non-Returnable Items

The following are generally non-returnable:

• Gift cards.
• Used or installed products.
• Products without their original packaging.
• Products damaged due to customer misuse, negligence, improper storage, installation, or handling.
• Products returned in a condition that makes them unsaleable.
• Products that have been modified, altered, mixed, or contaminated after delivery.
• Products specifically identified as non-returnable on their product page.

4. Incorrect or Damaged Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact Autohub.pk as soon as possible and preferably within 48 hours of delivery.

We may request:

• Order number.
• Customer name and contact number.
• Photographs or video of the product.
• Photographs of the outer packaging.
• Photograph of the shipping label.
• Details describing the issue.

If the issue is confirmed to be caused by Autohub.pk or the courier during delivery, we may provide a replacement, exchange, or refund, depending on the circumstances.

Where the issue is caused by an error on the part of Autohub.pk, applicable shipping charges will not be deducted from your refund.

5. Customer-Initiated Returns

If you want to return a product because you changed your mind, ordered the wrong product, selected the wrong variant, or no longer require the item, the product must meet all standard return conditions stated in this policy.

In such cases:

• The product must be unused and unopened.
• Original packaging must be intact and saleable.
• Return shipping costs are the customer’s responsibility.
• Original delivery/shipping charges are non-refundable.

6. Return Request Process

Please contact us before sending any product back.

You can request a return through:

Email: info@autohub.pk
WhatsApp: 0320-2886482

Please provide your order number and details of the reason for the return. Photographs or videos may be requested where necessary.

Do not send a product back without contacting us first. Unauthorized returns may be delayed or rejected.

7. Return Inspection

Once we receive your returned product, our team will inspect it to verify:

• Product condition.
• Packaging condition.
• Manufacturer seals, where applicable.
• Whether the product has been opened or used.
• Accessories and components.
• Proof of purchase.
• Compliance with this Return & Refund Policy.

We will notify you by email or WhatsApp once the inspection has been completed and inform you whether the return has been approved or rejected.

If the returned product is damaged, incomplete, used, or otherwise unsaleable due to customer handling, Autohub.pk may reject the return or reduce the refund amount accordingly.

8. Return Shipping Charges

For customer-initiated returns, the customer is responsible for the cost of shipping the product back to Autohub.pk.

Original delivery/shipping charges are non-refundable.

If the return is required because Autohub.pk sent the wrong product, wrong variant, incorrect quantity, or otherwise made a fulfillment error, applicable shipping charges will not be deducted from the refund.

Customers are responsible for securely packaging returned products.

For products valued at ₨1,000 or more, we recommend using a trackable shipping service and retaining the tracking information.

Autohub.pk is not responsible for returned products that are lost or damaged while being shipped back by the customer.

9. Refunds

If your return is approved, the refund will be processed using the original payment method where possible.

For Cash on Delivery or other payment methods where a direct reversal is not available, Autohub.pk may use another mutually agreed refund method.

The refund amount may be adjusted for:

• Applicable original delivery charges.
• Customer-paid or applicable return shipping charges.
• Missing accessories or components.
• Damage caused by the customer.
• Any reduction in value resulting from the product being returned in an altered or unsaleable condition.

No applicable shipping deduction will be made when the return is confirmed to be due to an error by Autohub.pk.

Refund processing time may vary depending on the payment method, bank, payment gateway, or financial institution.

10. Late or Missing Refunds

If your refund has been approved but you have not received it:

1. Check your bank or payment account.
2. Contact your card issuer or payment provider.
3. Contact your bank regarding any processing delays.
4. If the refund is still not received, contact us at info@autohub.pk with your order and refund details.

11. Sale, Clearance & Promotional Products

Sale and promotional products are generally non-refundable.

Products purchased during sale, clearance, promotional, or special-discount campaigns may not be eligible for return or refund.

However, this restriction does not apply where the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by Autohub.pk.

Any special return conditions associated with a particular promotion will be communicated as part of that promotion.

12. Exchanges

Exchanges are generally available only when a product is:

• Defective;
• Damaged during delivery; or
• Incorrectly supplied by Autohub.pk.

To request an exchange, contact:

Email: info@autohub.pk
WhatsApp: 0320-2886482

Exchanges are subject to product availability.

If the same product is unavailable, Autohub.pk may offer an alternative product, store credit, or refund depending on the circumstances.

13. Product Defects & Manufacturer Warranty

If you believe a product is defective, contact us as soon as possible.

Depending on the product, the issue may be assessed by Autohub.pk or referred to the relevant manufacturer or distributor for inspection or warranty evaluation.

A product will not necessarily be considered defective where the issue results from incorrect use, installation, storage, maintenance, application, or handling.

The manufacturer’s warranty terms, where applicable, will apply separately from Autohub.pk’s 10-day return policy.

14. Order Cancellation

If you wish to cancel an order, contact Autohub.pk as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

15. Incorrect Product Selection & Compatibility

Customers are responsible for checking product specifications, compatibility, size, quantity, vehicle model, variant, and application before placing an order.

If an incorrect product is purchased because of customer selection or compatibility issues, it may only be returned if it meets the standard return conditions in this policy.

Return shipping costs in such cases are the customer’s responsibility.

16. Fraudulent or Abusive Returns

Autohub.pk reserves the right to investigate and reject return or refund requests involving:

• Repeated or excessive returns.
• Product substitution.
• Missing components or accessories.
• Intentional damage.
• Misuse of the return process.
• False claims.
• Fraudulent activity.
• Any other abuse of this policy.

Such cases will be reviewed individually.

17. Contact Us

For questions regarding returns, refunds, exchanges, or warranty claims, please contact:

Autohub.pk
Email: info@autohub.pk
WhatsApp: 0320-2886482
Website: Autohub.pk

This version removes the main repetitions from the previous draft while retaining the important protections and customer instructions.